Terms and Conditions

Burnt Fen Alpacas - Terms of Use

INTRODUCTION

The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and Burnt Fen Alpacas (also referred hereafter as ‘we', ‘us', ‘our').
By placing an order on this website, you are deemed to have read and agreed these terms and conditions.
If you have any questions, please contact us on 01692 630553

.1. Use of the Site

(a) You may access the Site solely for your own personal use. You must not use any content of the Site for any commercial or illegal purpose.

(b) We reserve the right to charge you to access certain information on the Site. We will inform you where a charge will be incurred by you for accessing certain services or information.

(d) You must not cause any nuisance, annoyance or inconvenience to us, our customers or our users of the Site.

(e) You must not submit any Material which is defamatory, offensive, menacing or obscene to the Site or which in our Judgment may cause nuisance, annoyance, damage or offence, inconvenience to us or any other person or which is illegal. We may remove such material from the site at any time without notice to, or consent by, you.

(f) We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

(g) We reserve the right to suspend the Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Site with immediate effect if you breach any of these Terms.

2. Dealings with Third Parties

(a) The Site may provide links to other web sites or resources, and promotions of advertisers and merchants. As we have no control over such sites and third party resources, you acknowledge that we are not responsible for the availability of such external sites or third party resources, do not endorse and are not liable for any content, advertising, products, services or other materials on or available from such sites or third party resources.

(b) Any dealings by you with any third party on or through the Site shall be solely between you and that third party and we shall not be responsible for any loss or damage that may arise from any such dealings, nor shall we be deemed to be acting as an agent for you in any such dealings.

3. Intellectual Property Rights

(a) Except as expressly authorised by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.

4. Disclaimers

(a) Your use of the Site is at your sole risk. The Site is provided on an "as is" and "as available" basis and we do not guarantee that the Site will be suitable for your purposes or requirements. If your PC does not support relevant technology including encryption, you may not be able to use certain services or access certain information on the Site.

(b) The Site is accessed via the World Wide Web which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We shall have no responsibility for all information or service obtained by you on the World Wide Web.

5. General Information

(a) These Terms constitute the entire agreement between you and us.

(b) Any failure by us to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision.

(c) These Terms and the relationship between you and us shall be governed by the laws of England and the English courts shall have non-exclusive jurisdiction over any dispute.

(d) We reserve the right to vary the Terms from time to time, such variations becoming effective immediately upon posting to the Site and by continuing to use it, you will be deemed to accept any such variations.

6. Our details

The principal place of business is at Burnt Fen, Horning, Norfolk , NR12 8LA

PLACING AN ORDER

When placing an order, you undertake that any and all information given is accurate and complete.
All orders are subject to acceptance and product availability.
Once you have placed an order we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and burnt fen alpacas for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s). A delivery charge will be added to your order value.

AVAILABILITY

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

DELIVERY

Stock permitting, all orders are usually despatched within 24 hours of being accepted, to arrive with UK customers within three working days.
The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Please note international shipments may be subject to cross-border inspections by customs authorities.

RETURNS POLICY

You may return any products within 14 days of receipt for refund or exchange as long as those products are unwashed, unworn (except for the purposes of trying on) and with the original tags attached.
For all returns, except where the item is faulty or not as ordered, you will be required to arrange and pay for the return of the products to us.
We strongly recommend that you obtain proof of postage as we do not accept any responsibility for returned items that fail to reach us.
In the case of faulty items, we will either refund the cost of the return postage or organise collection.

YOUR RIGHT TO CANCEL

You may normally cancel this contract in writing within seven days of placing the order. If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days.
If the products have already been despatched, you will be required to return the items as per our returns policy.

PAYMENT

We accept personal cheques made out to A Nickerson. Goods will be dispatched on cheque clearance, usually 4 working days.

CONFORMITY OF GOODS

We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.
Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

COPYRIGHT AND TRADEMARK

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the property of Burn Fen Alpacas.
The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited without permission.

DELIVERY / POSTAGE & PACKING

Standard UK delivery - £5

Standard delivery within the UK costs £5 irrespective of the weight of the parcel. Orders are sent out by Royal Mail and should ordinarily arrive within three or four days.

Express UK delivery

We can offer an express delivery service for UK addresses only, which will be priced individually please email for costing. alpacas@burntfen.plus.com

Any loss or damage of goods whilst in transit is not the responsibility of Burnt Fen Alpacas.

Our details

Burnt Fen Alpacas principal place of business is at, Garden Cottage, Burnt Fen, Horning. Norfolk. NR12 8LA. 01692 630553